Get Technical Services: Open a Ticket
To get technical support service please use one of the methods below & include as many details as possible.
Nexus Service Desk icon on Desktop (main screen)
- Double-click Nexus Service Desk on your Desktop (main screen):
- myEvolv, Procentive, OrderConnect, myHP support should be asked through the 'EHR Helpdesk' desktop icon on your main screen, details here
- Search articles to see if they can help you. Alternatively you may click Knowledge Base (KB) or Popular Articles to see what is available
- Scroll down to bottom then click 'Submit a ticket':
- Alternatively: top-right click My Area (may be under 3-lines menu), Add ticket
- Determine WHOM you will like help from then click 'Submit Ticket':
IT=tech help; Maintenance=mechanical help - Fill out form (red asterisks indicate required info), Submit at bottom
- To update a ticket you can either reply to an email you have received (do not change the subject) or go to Nexus Service Desk, click My Area in top-right, click ticket, add comment
- When you reply to an email the tech support staffs name shows as Zoho Desk which is normal as this is the name of the ticket system we use
Steps to access the Service Desk from personal device: How to access and sign in to the Nexus Service Desk website
Email
Call #763-251-6211
Products Serviced by Other Departments:
- The EHR Helpdesk provides services and support for all Electronic Health Record (EHR) considerations, including but not limited to:
myEvolv (Evolv)
Procentive
OrderConnect
myHP
Related Articles
Getting EHR Support (myEvolv, Procentive, OrderConnect, myHP)
EHR: Electronic Health Records and all related solutions. This currently includes myEvolv or Procentive. IT: Information Technology department generally doesn’t handle EHR support requests. For EHR questions, including questions relating to myEvolv ...Request Signatures with Acrobat Sign & Adobe Acrobat (Pro)
Note: These steps are only available for staff who are licensed for the paid Adobe Acrobat (Pro). (More details here: Signing & obtaining other's signatures on digital documents) Adobe Acrobat (Pro) Signature Process: 1. Open Adobe Acrobat (Pro) , ...Use Translation Services at SERCC
The primary language translation service at SERCC is LanguageLine. Please try using that first, on one of the SERCC Android tablets. This service is dependent on internet connectivity between the Android tablet and LanguageLine's servers, which could ...Resolving Issues with Websites
Load a fresh version of the page: Hold Ctrl key then tap F5 key, let go of both Wipe all browsing history/files/cache/cookies/logins Universal method: Open internet app, Ctrl+Shift+Del, Delete/Clear Chrome: More , Delete browsing data, change drop ...Windows 11: What's different
Earlier this fall, we announced the upcoming systems upgrade to Windows 11 – the latest operating system from Microsoft. This upgrade will enhance our system performance, security, and overall user experience. The Nexus-wide upgrade started on ...