Resolve Issues with OneNote Following Email Address Change

Resolve Issues with OneNote Following Email Address Change

This knowledge base article will guide you through the process of exporting your existing notebooks to a .onepkg file for backup, making a record of the existing Hyperlinks for the OneNote notebooks you have open, closing those Notebooks, and reopening the Notebooks.

Step 1: Exporting OneNote Notebooks to .onepkg Backup:

Alert
This backup is being created as a precaution only, please do not open this backup file without contacting IT first.
  1. Open OneNote: Launch the OneNote application on your computer.
  2. Select Notebook: Choose the notebook you wish to export from the left sidebar.
  3. Export Notebook: Go to the "File" menu in the top-left corner of the OneNote window and select "Export."
  4. Choose Format: In the Export dialog, select the "OneNote Package (*.onepkg)" format and choose a destination folder where you want to save the backup file.
    Please create a folder & name it: "OneNote Backups - Do Not Use"
  5. Export: Click "Export" to create the .onepkg backup file. This file contains your entire notebook, including sections, pages, and content.
Step 2: Make a record of the existing OneNote Notebooks Hyperlinks:
  1.  In OneNote, click the File menu

  2. In the Info section of the File menu, all of the OneNote notebooks you have open are displayed. Please take a screenshot of this window, and save it to a folder called "OneNote Backups - Do Not Use"

  3. For each notebook, the URL is also displayed. Please create a new document in Microsoft Word. Please name this document "OneNote Notebook Hyperlinks" and save it to a folder called "OneNote Backups - Do Not Use".

  4. Please copy and paste each of the OneNote notebook hyperlinks from OneNote to this document. Save the document once you have pasted in all of the hyperlinks.
    These are the old hyperlinks, pointing at the old email address locations.
  5. Please label the first section of this Word document Old Hyperlinks:
  6. Please create a new section of this Word document called New Hyperlinks:

  7. Copy and paste each of the old hyperlinks to the New Hyperlinks section:

  8. In the New Hyperlinks section of this Word document, right-click on the link and select Edit Hyperlink:
  9. In both the Address and Text to display, correct any references to the old email domain to the new domain. There should usually be two references in each hyperlink.
    In this example, we are replacing nexusgerard with nexusfamilyhealing:




  11. Press OK when you have finished updating both the Text to display and the Address


  12. Your Word document should now look similar to this:


Step 3: Close the notebook(s)
  1.  In OneNote, click the File menu

  2. For each of the OneNote notebooks you have open, select Settings -> Close Notebook
    1. When you Close a notebook that has unsynced changes, you may get this warning message. Please press OK to close the notebook. The changes will be synced back up after you reopen the Notebook in the next step

      "We haven't synced all the changes in this notebook. You can cancel and wait until the changes have been synced. If you continue, the section will be moved to 'Misplaced Sections', at the bottom of your notebook list."


      Step 4: Open the notebook(s), updating the email addresses in the hyperlink as needed.
      1. Open the OneNote Notebook Hyperlinks Word document you made in Step 2.
        Open each of the New Hyperlinks
      2. If this document is not available, open your OneDrive and look for an Internet Shortcut with your name @ Nexus:


      3. When you open the Hyperlink, especially if you are using the OneDrive internet shortcut, you will possibly get a "404 FILE NOT FOUND" error:

      4. To resolve this error, look for any references to the old email domain in the hyperlink/URL, and update them to the new email domain:
      5. When you have finished correcting the hyperlink/URL, press enter, and your OneNote Notebook should load in OneNote on the web:

      6. In the top right-hand corner, select Editing -> Open in Desktop

      7. The OneNote notebooks should open in OneNote for Windows, and any misplaced sections should sync back up automatically.





Please contact the Nexus Service Desk at 763-251-6211, by opening a ticket below, or emailing nexus-servicedesk@nexusfamilyhealing.org if you have any questions.

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