Resolve OneDrive Errors after Changing Primary Email Address

Resolve OneDrive Errors after Changing Primary Email Address



After your primary email address changes, you might get errors in OneDrive













This can include red X's next to your files on the desktop or other files.

To resolve this, please perform the following steps:

1. Please save all of your work
2. Please complete the steps in this article: Update Windows User Certificate
3. Save work and restart computer
4. If you are still experiencing issues with OneDrive after the computer restart, Exit and Restart OneDrive:
5. Right-click on OneDrive System Tray Icon
6. Quit OneDrive
7. Open OneDrive again from the start menu





























8. If you still experience any issues with OneDrive after completing step 7, open File Explorer
9. Right-click on your OneDrive and select Always keep on this device
10. OneDrive will sync up all of your files to the device you are using.
This can take up to 24 hours, depending on how many files you have.
You can monitor the progress by hovering over the OneDrive icon in your taskbar,
When the sync is complete, OneDrive will say "Up to date" for the status.

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