Nexus Remote Desktop (RDS) Documentation

Nexus Remote Desktop (RDS) Documentation

Prerequisites

  1. MFA registration must be completed. Have smartphone/tablet nearby while logging in
  2. For Nexus PC don't use steps below, use this article: Remote access (VPN) - Connecting to AOVPN on an assigned Nexus PC

Remote Desktop (RDS) - Connect from a Personal Computer

DISCLOSURE: PLEASE HIT ‘NO’ TO ANY PROMPTS TO SAVE YOUR PASSWORD. IF YOUR HOME PC HAS A VIRUS, IS LOST, OR STOLEN YOU MUST TELL US IMMEDIATELY! HIPAA LAWS REQUIRE US TO CONTROL INFORMATION/RESOURCES AND WE CAN BE FINED IF SOMEONE BESIDES YOURSELF GAINED ACCESS TO OUR NETWORK
  1. Go to nexusfamilyhealing.org then scroll to bottom & click RDS
  2. Enter (or click) your company email (username@nexusfamilyhealing.org), then hit Enter or click Next. Enter password you use to login to work PCs, then hit Enter or click Sign in
    For security verify the website says microsoftonline.com (or one of the following: nexus-yfs.org ; live.com)


  3. On smartphone (or tablet you setup with the [MFA] authenticator app): tap approve & enter number seen on PC screen. You may have the option to get a text or call.
    Example PC prompt: 
    Example phone notification & prompt: 
    1. If you don't get an alert on your phone open the  Microsoft Authenticator app & click arrow circle in top-right:


  4. Enter in your email & password again
  5. Click Full Desktop
  6. Click Don't ask me again... uncheck Clipboard & Microphone, click Allow


  7. If you have no files verify OneDrive in bottom-right is signed in as seen below, details steps here: Setting up OneDrive When Signing in to a Computer for First Time
    1. OneDrive: alternative ways to access your files

  8. Use the PC as you need. Top-right double arrows gives you full screen, pin symbol hides gray bar


  9. When you’re done sign-out


FAQ

Webcam/microphone doesn't work for video calls

Clicking video (Teams/Zoom) meeting link in our Outlook email will let you join the meeting, but the webcam & microphone won’t work because of the remote access system we use.
  1. You want to copy the link, then paste it in the internet program on your own laptop/PC, more details below
  2. Alternatively you can use a telephone to call into the meeting
How you can confirm you are using apps on your own laptop/PC:
Grey bar (says Full Desktop) or grey dash is in top-middle means you are using remote access:
  
So what is happening is when you use our Outlook it runs off a server (you-->Nexus server-->app) which doesn’t have a camera/microphone. This is just a limitation of this type of remote access.

Teams calls with remote access on personal PC

Using Microsoft Teams Meetings with Remote Desktop (RDS) (nexus-yfs.org)

Zoom calls with remote access on a personal PC 

  1. Copy meeting link, then minimize remote access (dash in top right, may have to tap Esc key or click grey dash in middle)
      
  2. While remote access is minimized on your own PC go to zoom.us/download then click Download (under Zoom Client for Meetings)
  3. Run installer
  4. Sign in with SSO
  5. Company domain should be entered as nexus-yfs
  6. On website it opens enter your Nexus email address as username and the password you login to your work PC with. You will be asked to verify your identity using Multi-Factor Authentication (MFA)
  7. A pop-up may say "This site is trying to open Zoom Meeting" - in this case, check Always Allow and and press Open:
  8. Join: copy meeting link or ID, minimize blue bar, paste link into web browser (ex: Chrome), paste ID after hitting Join button on Zoom app
    OR invite your personal email to meeting from RDS, then open meeting link from personal email outside RDS.

Zoom scheduling on your personal PC, so invite doesn’t come from a personal email address: 

1.       Schedule, change Calendar to ‘Other Calendars’, Copy to Clipboard (or Copy Invitation) 

2.     Go back to remote PC (blue bar), New Meeting in Outlook, & Paste 

Alternate: sign-in to Zoom on remote PC (blue bar) & schedule from there. Remember video calls will not work there