Remote access (VPN) - Connect to AOVPN on an assigned Nexus PC
FAQ
- If VPN says 'Can't Connect', 'The specified port is already open', or you get a prompt on your phone minimize all open app windows on your PC to check for a prompt. Respond to it then try VPN again. If you get same error you can either restart your PC or arrow next to VPN, 'More VPN settings' then click Connect in this new window




- Outlook, Teams, or other Microsoft Office application is not working and/or prompting you to click your email & 'Approve sign in request' on your phone
The VPN has likely disconnected please attempt re-connecting. If VPN shows connected close & re-open the app. Outlook bottom-right may need password, if working it should show 'Connected to':
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- My network shared drive or other Nexus resource isn't working
Verify VPN connected & wait 1-2min then try again. Still not working see this article - If a VPN is stuck on 'Connecting'
Please verify your internet is connected (ex: try going to bestbuy.com). Restart your PC if possible - Every 24 hours the VPN expires then disconnects for security which may happen silently.
- Troubleshoot Remote Access Connection
- Unstable/slow internet tips
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