Remote access (VPN) - Connecting to AOVPN on an assigned Nexus PC

Remote access (VPN) - Connecting to AOVPN on an assigned Nexus PC

Prerequisites

  1. MFA registration must be completed. Smartphone/tablet must be nearby
  2. Assigned PC from Nexus. If possible first time login should happen at Nexus office
  3. Completed Nexus Electronic Equipment Agreement (will be provided by IT staff)

Remote access (VPN) with an assigned Nexus PC

Nexus Always On VPN (Virtual Private Network) connects any internet to Nexus's network. This is the 'phone home' feature.
  1. While offsite connect to internet AT the login screen
  2. Login with username & password
  3. In bottom-right click  Wi-Fi or  Network icon, click ‘Nexus Always On VPN CA’ at top to Connect/Authenticate:
  4. Click or enter your email (in the white window), then enter password you use to login to your PC:

  5. On smartphone (or tablet you setup with the barcode [MFA]): tap approve & enter number seen on PC screen. You may have the option to get a text or call.
    Example PC prompt: 
    Example phone notification & prompt: 
    1. If you don't get an alert on your phone open the  Microsoft Authenticator app, tap 3-dots in top-right, & tap 'Check for notifications':
    2. You should also click the checkbox so you aren't bugged again later:

  6. Wait until the VPN shows 'Connected'

  7. Work resources show now be working. Be aware remote access is always a tiny bit slower than working at a Nexus office because of the complexities of VPN's
    1. Shared/network drives may have a red X, simply double-clicking them should rid the red X

FAQ

  1. Outlook, Teams, or other Microsoft Office application is not working and/or prompting you to click your email & 'Approve sign in request' on your phone
    The VPN has likely disconnected please attempt re-connecting (go to Step 3). If VPN shows connected close & re-open the app. Outlook bottom-right may need password, if working it should show 'Connected to':
     - 
  2. My network shared drive or other Nexus resource isn't working
    Verify VPN connected & wait 1-2min then try again. Still not working see this article
  3. If a VPN is stuck on 'Connecting'
    Please verify your internet is connected (ex: try going to bestbuy.com). Restart your PC if possible

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