Change webcam, mic, speakers in video call

1. If people indicate you sound far away or faint we've seen switching the microphone fix this. If you have a laptop & dock/corded-webcam you have two microphones: realtek is usually the one built-into the laptop, the other one is usually the brand of the corded webcam

 Microsoft Teams

Method 1: before joining meeting

Click gear/cogwheel or sliders (by Custom Setup). Adjust speaker, microphone, or camera:

 

Method 2: While in active meeting

Click arrow next to Mic button to make sound changes. Arrow next to Camera to change webcam:

 

Alternatively click More/3-dots in top-right, Video or Audio settings:

More info here: https://support.microsoft.com/en-us/office/using-video-in-microsoft-teams-3647fc29-7b92-4c26-8c2d-8a596904cdae ~ https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-microsoft-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a

Zoom

Click arrow next to Mute button to make sound changes. Arrow next to Stop Video to change webcam:

 

More info here: https://support.zoom.us/hc/en-us/articles/360037870291-Managing-advanced-video-settings

Webcam black/blank causes

1. Verify the correct camera is selected in the app with steps above
   
2. If you don't have a webcam with a cord you'll need to use the webcam built into laptop above the screen which means laptop lid can't be closed
   
3. Verify the webcam privacy shutter is not red. At top-middle of laptop screen is a little grove that controls sliding a cover over the webcam, red means its blocking the webcam:
   
1. We've seen where a stick-on (white/Nexus) privacy cover was added causing there to be two seperate covers, please remove the second cover 
   

Top of screen:  - From top/above: 

Webcam advanced controls: auto-focus, auto-brightness, & more. Not all cameras allow these changes

Disable auto-focus in Camera app (you may have Logitech or other software to also do this)

Camera app, Settings gear top-left, expand Camera, enable 'show advanced controls...', back arrow top-left, focus button move slider up from Auto to whatever focus works best

VLC advanced webcam settings

Open VLC, media, open capture device, video device name drop-down change to your webcam, advanced options, check Device properties, OK, Play. Properties window(s) pop-up allow you to make changes, after you hit OK you are shown webcam with your settings. If you need to adjust settings again simply re-follow the steps

Related Nexus Service Desk articles

1. Solve PC Sound-Audio-Microphone Issues
   
2. Share Sound from your Computer in a Video Meeting
   
3. Troubleshooting Issues with Microsoft Teams
   
4. Video Conferencing Rooms