Start an Intune Sync on a Work Cell Phone
If you are not able to successfully sign in to Intune, or if you get stuck in a loop, please do not press the Back or Cancel buttons.
Instead, please press the Home button at the bottom center of your cell phone screen, to get back to the home screen.
If you need to do this, and if you have been asked by IT to start an Intune sync, please let us know that the "Intune sync was attempted. Encountered an issue and suspending the sync effort for about 15 hours."
If you need to do this, and if you have been asked by IT to start an Intune sync, please let us know that the "Intune sync was attempted. Encountered an issue and suspending the sync effort for about 15 hours."
If you have been asked by IT to start an Intune sync on your work cell, this is necessary for security reasons.
This is necessary even and especially if you are currently able to access Outlook, Teams, and everything you need on your work cell phone.
The Intune sync is necessary in order to sync security policies and security remediations to your device.
1. Please open the Intune app 
on your work cell phone.
2. When you first open the Intune app, it may say that your device is still being setup. Please allow a few minutes if it says this.
3. Please click on the device listed as "This is the [Model] you are currently using".
4. Please scroll down to the bottom and select the Sync option.
5. It may say that you need to update device settings. Please select "update device settings", if you see this.
6. It may ask you to sign in again, please do this next.
Please make sure to change the email address to your new email address, it might automatically fill in an old email address.
7. Please make at least three attempts of entering the new email address and password.
If you get caught in a loop, you may need to try again later, please press the home button to dismiss the Intune app, please do not press the Back or Cancel buttons.
8. If the sync is successful, you are all set.
9. If the sync is not successful, please press the home button to dismiss the Intune app, please do not press the Back or Cancel buttons.
10. Regardless of if the sync reported successful or not, you can now try using Outlook or Teams on your work cell phone again.
11. If the sync was not successful, please try again after waiting at least 15 hours and, ideally, no longer than 48 hours.
If you need to do this, and if you have been asked by IT to start an Intune sync, please let us know that the "Intune sync was attempted. Encountered an issue and suspending the sync effort for about 15 hours."
If you are not able to successfully sign in to Intune, or if you get stuck in a loop, please do not press the Back or Cancel buttons.
Instead, please press the Home button at the bottom center of your cell phone screen, to get back to the home screen.
If you need to do this, and if you have been asked by IT to start an Intune sync, please let us know that the "Intune sync was attempted. Encountered an issue and suspending the sync effort for about 15 hours."
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