4. Move the Sync contacts slider to the right:
(If this is your second time through these instructions, and the Sync contacts switch is already to the right, please first turn it to the left, disabling contact sync if prompted. Then move it back to the right, allowing permissions if prompted.)
If asked for permissions to Contact, please grant this permission.
When you are done, the slider should be moved to the right like this:

6. Press the back arrow in the top left until you are back in your Inbox.
7. Then press the home button.
8. Open the orange Contacts app

9. Add a contact to your phone called "Nexus Service Desk" (If you already have a Nexus Service Desk contact object, please create a new one.)
10. Select Outlook as the contact storage location.
If you are not able to select Outlook as a contact storage location, please return to Step 1
11. Set 763-251-6211 as the phone number. (This phone number is for voice calls only please, not text messages.)
12. Save the contact.
13. Press the back button to get back to your contacts.
It may take some time for your Outlook contacts to fully sync up.
If it has been more than 12 hours, and you are still missing contacts, please return to step 1.
When creating contacts in the future, please make sure they are being stored in Outlook.
You should be good to go, please contact the Nexus Service Desk at 763-251-6211 if you have any questions.
Once the contact is saved, Outlook should be the default contact storage location going forward.
Please also confirm the contacts are being stored in Outlook going forward.