How to Re-Enable Mimecast

How to Re-Enable Mimecast


My Mimecast ribbon in Outlook has disappeared. How do I get it back?

In some cases, you may need to re-enable the Mimecast Outlook plugin. If Outlook detects that it takes too long to start, it may disable it.


If the Mimecast tab is missing from your Outlook, please try these instructions below.

If the Mimecast tab is present, but missing functionality, please first try restarting the PC, and check this article for details:
Fix "A Connection to the Mimecast service is not currently available" Error Message

 

            1.  In Outlook, open File -> Options

            

2.    Select Add-ins

   

3.    In the Manage dropdown menu, select Disabled Items. Press Go...

4.    If you see the Mimecast for Outlook plug-in in the Disabled Items list, select it and press Enable. If you don't see Mimecast for Outlook in the Disabled Items list, press Close.



6.     In the Manage dropdown menu, select Com Add-ins. Press Go...

7.    Make sure the Mimecast for Outlook plugin box is checked and Press OK.


The Mimecast tab should return, and functionality should be restored within 15 minutes.

 

Please open a ticket below, call the Nexus Service Desk at 763-251-6211 or email nexus-servicedesk@nexusfamilyhealing.org if you have any questions.


Estimated Time to complete:
8 minutes (T1+)

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