Use the 3CX Android App

Use the 3CX Android App

 
Use the 3CX Android App

Installing and Configuring the 3CX Android App


Download, install and configure the 3CX Android App with these steps:

  1. Open Google Play Store, search for “3CX” and tap “Install”. (It should already be installed on work cell phones.)

  2. When the installation is complete, open the app, “Agree” with the License Agreement and authorize the application permissions.
  3. Automatically configure the app by opening your scanning the QR code for your extension. If you aren't prompted for that tap the top-left three lines, Scan QR Code

  4. To get the QR code login to 3CX website on a PC with instructions below then tap top-right QR code barcode:

    1. On a PC, go to this website https://sip.nexus-yfs.org:5001/webclient
    2. Enter your extension & password. If you don't know what they are click 'Forgot Password'
      1. Be sure to save this password when you set it
    3. Click the QR code symbol toward the top right
            4. When you see the “Ready for calls” message on the dial screen, you can start making calls.


Accessing the Sidebar Menu

Swipe from left to right to open the sidebar menu to easily access the 3CX App’s key functions and manage your contacts and calls:


  1. “Voicemail” - To listen to your voicemail, please open Outlook and look for email messages with the subject starting with “New Voicemail from”. You can customize your voicemail greetings in Settings.
  2. “Recordings” - the 3CX call recording

feature is disabled.

  1. “Schedule Conference” - create a new audio conference and invite participants.
  2. “Settings” - customize and configure the 3CX App options.
  3. “Scan QR Code” - scan the QR code with your device camera to automatically

Managing Calls





The 3CX Android App enables you to communicate effectively with:

1.) “Status” - browse and tap on the name of your colleague to call. 

2.) “Contacts” - select a contact to view info and tap on the phone number to call.
3.) “Keypad” - directly dial numbers to “Call”. 
4.) “Recents” - review call activity and tap entries on the list to call. 
5.) “Messages” - the 3CX messaging/chat feature is disabled. Please use email or Microsoft Teams for instant messaging.

Please note: The Voicemail feature of the 3CX app is not supported. Voicemails are sent via email only.

Transferring Calls

To transfer an active call tap “Transfer” or “Att. Transfer”, enter the extension number or search by name and tap on “Transfer”. When using “Att.Transfer”, you can announce the call before tapping “Transfer” to complete the call divert.


Status & Forwarding Rules

To set your status and automatically configure call forwarding, tap on your profile image in the “Keypad” screen to select: To further customize your status and forwarding options, use the 3CX Web Client to configure forwarding rules and exceptions.


  • “Available” - ready to receive calls.
  • “Away” - temporarily unavailable, divert to voicemail.
  • “Do Not Disturb” - divert to voicemail.
  • “Lunch” - set a custom status.
  • “Business Trip” - set a second custom status.

Settings

You can personalize your 3CX App by tapping on “Settings” to set your audio options, choose between WiFi and 3G connectivity or change the app’s theme. Configure the below options, amongst others:

  • “Accounts” - select the default account to use, edit, activate and switch between accounts.
  • “Audio Options” - configure advanced audio options and device settings.
  • “Advanced” - set advanced networking and notification options.
  • “Application Theme” - choose between the Black or White themes.
  • “Voicemail Greetings” - record and configure your Voicemail Greeting messages, depending on your status.
  • “Resend Credentials” - get a new “Welcome Email” in your inbox, including sensitive info such as your voicemail number and PIN code.

Queue

If you are a member of a call queue:

To sign in to or out of your call queues, click the queue icon towards the top right-hand corner of the screen:




If the icon is white, you are signed out of the queue. If the icon is blue, you are signed in to the queue.


Adjust eco/battery saving settings to prevent missed calls

  1. Open 3CX app on your cell phone
  2. Tap top-left three lines menu, Settings 

  3. Advanced
  4. Scroll/swipe down & ensure these two items are enabled/on: 'Switch off battery usage optimization' & 'Switch on background data'

  5. Android app settings (at bottom)
  6. Scroll then tap Battery, set to Unrestricted

Sources

https://www.3cx.com/user-manual/installation-android/


Estimated Time to Complete:

15 minutes (T1+)

    • Related Articles

    • Troubleshoot Issue with Teams Android App

      Troubleshoot Issue with Teams Android App (nexus-yfs.org) Open your main cell phone Settings Scroll down to and select Apps Scroll down and select Teams Select Storage Select Clear cache on the bottom right-hand side of the screen Press Back out of ...

    • 2-MFA setup on an Android Google smartphone/tablet

      Multi Factor Authentication (MFA) is a secondary authentication method besides a password; commonly a code from a text, call, or app. This is also sometimes call two-step verification. Click here for more info. Prerequisites (WHAT you will need) ...

    • How to make a conference call on your Galaxy phone

      Follow the below guide for more information. Step 1. Launch the Phone app. Step 2. Type in the number you would like to call then taps on . Step 3. Once the first contact number has accepted your call, tap on Add Call. Step 4. Enter the number or ...

    • Use Voice Dictation in Windows

      Use Voice Dictation in Windows How to Start Dictating To start dictating from anywhere in Windows, select a text field and then press Windows Key +H on your keyboard. You’ll see a bar with “Listening” appear. How to Dictate Text and Enter Punctuation ...

    • Install Push to Talk Plus on an Android

      Upon uninstalling/reinstalling the app, Push To Talk Plus call history is erased. Search for Verizon Push to Talk Plus in the Play Store Tap Install. Tap Accept. Once the download is complete, tap Open. If presented: Tap Allow to give the app access ...