Mimecast - Release Held Mail Instructions

Mimecast - Release Held Mail Instructions

1. In Outlook, click the Mimecast ribbon at the top.


2. Click on On Hold Messages

(Note: If you do not see an "On Hold Messages" option, you may need to SSO authenticate Mimecast in the Account Settings.)

3. Select one or more messages. Review the contents of the emails in the preview pane on the right before releasing. If it is not a legitimate email judging from the preview, please do not release.
4. Either click the:
Release icon. A popup menu is displayed with the release options listed below.
                  

Note: The release and permit options are only applicable to emails held by spam protection. It will not prevent future emails from being held by Mimecast Impersonation Protection.

Reject icon. A popup menu is displayed with the rejection options listed below.
                  


Note: The use of the “Reject Email and Block Domain” option is not recommended. Especially for common email domains such as gmail.com. It will silently block emails from all users of those email services.

FAQ

  1. Why is Postmaster emailing me with ?
    If a 'held' mimecast email is not handled, daily at around noon you will get a reminder email about it from Nexus Postmaster <postmaster@nexustreatment.org>
  2. Related articles:
    What is Mimecast & how do I use it?
    How to handle malicious email? Spam, junk, phishing, oh my!
    Virus, infection, malicious sites, security

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