Send Secure Email in Outlook for Windows

Internal for Employees (Sending)

To send an email securely using Office 365 Message Encryption:

1. Start a new email in Outlook

2. Select Options

 (Please note, if you are forwarding or replying to an email, and do not see the "Options" menu, click Pop Out to pop the message out into its own window.)

3. Click the Encrypt lock

4. If asked to set permission on this item (you may not be) - select Encrypt-Only.

5. The email banner should appear "Encrypt-Only - This message is encrypted. Recipients can't remove encryption."

If you see a different banner, go back to step 2. DO NOT use the Sensitivity  button as this old/wrong way causes problems for the recipient.

 

6. Send the secure email. 

If the recipient contacts you via with an issue accessing the secure email, please forward their response to: nexus-servicedesk@nexusfamilyhealing.org 

Please remove any private health information, such as full client/youth names, from the forwarded email, before sending it.

The Nexus Service Desk email can also be found under "Nexus Service Desk" in the Outlook address book.

How our Recipients Access a Secured Email

Access to a message protected with Office 365 Message Encryption can depend on the recipient’s email system.

Current Microsoft email users may notice the email sent delivered directly to their inbox, with no additional sign-in needed to access the secure email.

You (the recipient) may receive a message that looks like this: 

 

Upon clicking the “Read the message” link, you will be taken to a portal where it will ask you to verify your identity via a One-time passcode or another verification method shown here: 

 

If you chose an account, it will prompt you to login to that account via the service you selected. Otherwise, a One-Time Passcode will be emailed to your email address, the recipient of the secure email.  

Upon verifying your identity in this way, you will be presented with the secure message. 

 

To reply to this message, please use the reply buttons located here in the secure message window. 

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