Nexus Cell Phone Outlook Issues After Changing Password (Fully Managed - Intune)

Nexus Cell Phone Outlook Issues After Changing Password (Fully Managed - Intune)

Nexus Cell Phone Outlook Issues After Changing Password (Fully Managed - Intune)

Problem:
After changing your computer password, when trying to sign in to Outlook on your cell phone, you get the error:
"An error occurred: An error occurred. Contact your administrator for more information."



Solution:

This article is for cell phones in fully managed mode with Intune installed.

If you have Company Portal installed and not Intune, please use this article instead: Nexus Cell Phone Outlook Issues After Changing Password (Device Administrator - Company Portal) (nexus-yfs.org)

1. Try signing in to Intune. If successful, try signing in to Outlook again.
If not able to successfully sign in to Outlook, update all apps in Play Store.
Restart phone.

2. Try signing in to Intune again. If successful, try signing in to Outlook again.
If you get an error, restart the phone one more time.


3. After the restart, open Outlook 

4 .Select the circle in the top left  (this might be your picture)

5. Select the Settings gear in the bottom left-hand corner: 

6. Select your Office 365 mail account: 


7. Scroll all the way down and select Delete Account:



8. You will be brought to this screen. Do not add an account at this time. Press the home button.






9. Go to Settings -> Accounts and Backup->  Accounts or Manage accounts



Please note: only select Work Accounts - do not do anything with Outlook, Google, Adobe, or other accounts.

10 .Scroll down to the bottom to find the Work Account.
11. Select the Work account and remove it.



Only remove "Work Accounts" - do not remove Outlook, Google, Adobe, or other accounts!

12 .Press the home button.

13. Then open the Intune app 

14. Select Re-enter password:


15. Enter your computer password:



16. Select the phone that you are currently using with the red exclamation point:





17. Select: You need to update settings on this device



18. Select Continue to register the device:




19. Please wait while the device is registered.
It will take between 1 - 15 minutes to register.
Please periodically tap a white area of the screen to keep the phone awake.



20. You will get a green checkmark when the registration is complete.
Press continue to proceed.



21. Press the home button after pressing continue.

22. Open Outlook 

23. Click Add Account



24. First, try entering your primary email address, and then press continue:


 
You may be asked to select an account type, select Office 365 

You may get the error message "An error occurred" 
In this case, enter username@nexus-yfs.org for the email when first prompted:
 
Then, when it asks for password, change the email address to your correct primary email address, and enter your computer password:


25. When asked to add another account, please uncheck any other accounts it may offer to add, and select maybe later.



26. Select the circle in the top left-hand corner (this might be your picture):


27. Select the Settings gear in the bottom left hand corner: 

28. Select your Office 365 mail account: 



29. Move the sync contacts slider to the right. Allow Outlook access to your contacts if requested.


30. Press the back arrow in the top left until you are back in your Inbox.
31. Then press the home button.

32. Open the orange Contacts app 

33. Select the hamburger menu on the left:


34. Select Manage Contacts


On some phones, Manage contacts may not be available after selecting the hamburger menu.
In this case, please add a contact to your phone. Please select Outlook at the contact storage location at the top.

35. Select Default storage location


36. Set Outlook as the default storage location



37. Press the back button to get back to your contacts.

It may take some time for your Outlook contacts to fully sync up.

You should be good to go.

If these instructions resolved the problem for you, please press the thumbs up button below, so that we can better track how many employees were impacted by this problem.

Please contact the Nexus Service Desk submitting a ticket on this website, at 763-251-6211 or nexus-servicedesk@nexusfamilyhealing.org (from your computer) if you have any questions.

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