Nexus Cell Phone Outlook Issues After Changing Password (Device Administrator - Company Portal)

Nexus Cell Phone Outlook Issues After Changing Password (Device Administrator - Company Portal)

Nexus Cell Phone Outlook Issues After Changing Password (Device Administrator - Company Portal)

P roblem :
After changing your computer password, when trying to sign in to Outlook on your cell phone, you get the error:
" An error occurred: An error occurred. Contact your administrator for more information."



Solution:
This article is for cell phones in device administrator mode with Company Portal installed 

If you have Intune installed, please use this article instead:  Nexus Cell Phone Outlook Issues After Changing Password (Fully Managed - Intune) 

While troubleshooting, please do not uninstall Company Portal, or the phone will need to be factory reset.


1. Try signing in to Company Portal. If you are able to successfully sign in, please try signing in to Outlook again.  If you get an error,  please proceed to Step 2.
2. Press the home button, go to Settings → Accounts. (On some devices, you will then need to select "Manage Accounts".)

3. Look for a Work Account  that ends in @nexus-yfs.org:



Please note: only select  Work Accounts  - do not do anything with Outlook, Google, Adobe, or other accounts.
4. Select and remove the Work account ending in @nexus-yfs.org, if you have one that does.
Only remove "Work Accounts" - do not remove Outlook, Google, Adobe, or other accounts!

If you do not have a Work account ending in @nexus-yfs.org, remove a work account that is not your current primary email.

If you only have one work account that is your current primary email, please remove that work account.
Please only remove the work account that matches your current primary email if it is the only account.
If there are other work accounts that you can remove, remove that one and keep the work account that matches your primary email.




5. Open Company Portal 
6. It may ask you to sign in, it may have a @nexus-yfs.org email address pre-filled.
If so, replace the @nexus-yfs.org address with your current primary email address. Enter your current computer password for the password.




7. Once signed in to Company Portal, you will likely see notifications on the notification bell.
Please select the bell to continue.


8. Select the notification that says "Company Access Setup is incomplete", if present:



9. Continue Nexus Access Setup



10. Allow some time for device registration to complete.


11. Once device registration is complete, it will say "You're all set!"

12. Press Done to continue.

13. You can then press the home button and open Outlook.
Outlook should be good to go, you may need to sign in one more time to Outlook.

While troubleshooting, please do not uninstall Company Portal, or the phone will need to be factory reset.

If these instructions resolved the problem for you, please press the thumbs up button below, so that we can better track how many employees were impacted by this problem.

Please contact the Nexus Service Desk at 763-251-6211 or nexus-servicedesk@nexusfamilyhealing.org (from your computer), or open a ticket on this website if you have any questions.







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