Zoho Desk Agent - Update Time Zone
2. Scroll down to Time Zone
3. Update time Zone in Drop down menu
Also, from time to time, Zoho Desk may ask you to update your time zone:

For all Nexus operating locations in the Central time zone, select the America/Chicago option.
This option will vary between GMT -05:00 and GMT -06:00, depending on what part of the year it is.

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